Introduction

I am a skilled communicator with 27 years of experience in the Outpatient, Inpatient, and Ambulatory healthcare fields.  I have a natural affinity for communicating questions and concerns from the IT perspective to the clinical perspective and vice versa. This has served me well when acting as a contributing member of implementation and development teams, as well as setting at ease learners who may be intimidated by newer technologies.

Work Experience

Ascension Information Services (AIS)
Carondelet Health Network
Senior Technical Trainer
2008-Present

  • Delivered classroom and one-on-one training to clinical associates and partner providers for both clinical and business applications across local healthcare network.
  • Provided “at-the-elbow” support for providers and caregivers during on-site implementations of Inpatient and Ambulatory Electronic Health Record (EHR).
  • Served as liaison to the national AIS Service Desk, fielding and troubleshooting incidents escalated to the local analyst team.
  • Developed and maintained knowledge base articles to assist the AIS Service Desk in proper and timely troubleshooting and escalation of customer incidents.
  • Developed position specific user-guides and web-based content to train and support both business and clinical applications.
  • Collaborated with local academic organizations to schedule and conduct student nurse EHR training.

 

DaVita Kidney Care
Virtual Trainer
2006- 2008

  • Delivered virtual training to associates.
  • Developed materials and curriculum for virtual delivery of clinical business applications training.
  • Provided troubleshooting of applications in cooperation with national help desk.

 

Gambro Healthcare
Senior Healthcare Systems Trainer
1994-2006

  • Delivered classroom, one-on-one, and virtual training to clinical associates and nephrologists for both clinical applications.
  • Coordinated and managed team of trainers during regional implementation bedside charting, e-signature, and procurement applications.
  • Represented IS Training team at national and regional meetings and trade conferences.
  • Consulted in design of proprietary patient care and business applications with focus on the end-user experience and workflows.
  • Performed setup of hardware and infrastructure at dialysis facilities in preparation for implementation.

 

Gambro Healthcare
Patient Care Technician
1988-1994

  • Performed direct patient care for end-stage renal disease patients
  • Performed basic troubleshooting and repair of hemodialysis delivery system.
  • Provided patient care training to technicians and licensed nursing staff.